In the case of any emergency please refer to the following clauses which are taken from your Residential Tenancy Agreement.


The landlord agrees to pay the tenant, within 14 days after receiving written notice from the tenant, any reasonable costs (not exceeding $1,000) that the tenant has incurred for making urgent repairs (of the type set out below) so long as:
19.1  the damage was not caused as a result of a breach of this agreement by the tenant, and
19.2  the tenant gives or makes a reasonable attempt to give the landlord notice of the damage, and
19.3  the tenant gives the landlord a reasonable opportunity to make the repairs, and
19.4  the tenant makes a reasonable attempt to have any appropriate tradesperson named in this agreement make the repairs, and
19.5  the repairs are carried out, where appropriate, by licensed or properly qualified persons, and
19.6  the tenant, as soon as possible, gives or tries to give the landlord written details of the repairs, including the cost and the receipts for anything the tenant pays for.

The type of repairs that are urgent repairs are defined in the Residential Tenancies Act 2010 and are defined as follows:

(a) a burst water service,
(b) an appliance, fitting or fixture that uses water or is used to supply water that is broken or not functioning properly, so that a substantial amount of water is wasted,
(c)  a blocked or broken lavatory system,
(d) a serious roof leak,
(e) a gas leak,
(f) a dangerous electrical fault,
(g) flooding or serious flood damage,
(h) serious storm or fire damage,
(i) a failure or breakdown of the gas, electricity or water supply to the premises,
(j)  a failure or breakdown of any essential service on the residential premises for hot water, cooking, heating, cooling or laundering,
(k) any fault or damage that causes the premises to be unsafe or insecure.

The following numbers are for after hours emergencies only. Prior to phoning these numbers, you must at all times, attempt to contact Elders Real Estate Alstonville on 6628 0000.

Electrician: Barry Herman Mobile: 0414 878 013
Plumber: Andrew Thornton Mobile: 0411 553 018
Locksmith: Ballina Locksmith Phone: 6686 7675
Glass: East Coast Glass Phone: 6686 6667 Mobile: 0413 148 154

For all repairs and maintenance please contact our office on 02 6628 0000 or realestate@eldersalstonville.com.au.

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